The HeadBed
Our HeadBed head and neck support cushion will fit on multi wash basins as it includes 3 adapters (20mm, 25mm and 30mm). If you have a deep basin, use the 30mm adapter, if you have a shallow basin, use the 20mm adapter.
Delivery Policy
Physical goods
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via your chosen delivery method within 1-3 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@heabed.com.au.
Shipping
We can ship to any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Generally shipping will take between 2 - 8 days depending on your end location.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights, which will be rounded up to the next 500 grams.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at info@headbed.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, we therefore advise you to take out shipment registration of insurance with your postal carrier. Headbed International Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Warranty
Subject to terms below, HeadBed International Pty Ltd (HeadBed) will, for one (1) year from the date of purchase, authorise a free of charge repair of your HeadBed if, in HeadBeds opinion, it needs repair because of a manufacturing or materials defect please notify us at info@headbed.com.au and supply your invoice number plus date of purchase. One of our team will then contact you further to discuss the warranty.
This warranty is not transferable and applies to the original purchaser only. No HeadBed employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced as the discretion of HeadBed International Pty Ltd. Transport costs to and from the service centre or an authorised product retailer are not covered by this warranty.
What this Warranty does not cover
For UK, Scotland, Ireland, South Africa and Europe, please order at www.headbeduk.com.
For France, Germany, Spain and Benelux contact Cindarella at www.cindarella.com
For America and Canada contact www.headbedusa.com
Posted by Harmoni Hair on 23rd Mar 2018
The best investment I have made for the comfort of my clients! It takes all the pressure off the neck. I have had nothing but positive feedback and this makes for a more enjoyable service at the basin.
Posted by Amanda on 2nd Dec 2015
HeadBeds are my favorite, they make the basin experience even better!
Posted by Unknown on 9th Apr 2015
very good neck rest.probably the best one i ever used.
My customer don't feel neck uncomfortable on the basin anymore
Posted by Jessica Parker (crowthorne, UK) on 13th Jun 2014
I brought the headbed after purchasing a new basin for my salon, i was sceptical at first but thought why not give it a try. And i can honestly say its the best thing ive ever done, my clients are now asking for treatments so they can stay at the basin for longer which never would have happened before. Im so happy with my headbed and i cant thank you all enough. If you havent already, go buy it now, you'll regret it if you dont!